Accessibility

We hope the following information will ensure you enjoy your visit to Goldstone regardless of whether your life is affected in some way by a medical condition, disability or specific learning difficulty. Prior to your arrival Enquiries can be made by phone or email Taxi/Transport. We have reliable taxis that we use on a regular basis and will be happy to arrange them to meet you at a train station or airport.

We can arrange vehicles suitable for wheelchairs if needed. Directions can be found on our website, on Google or we can email/ fax specific details to you.

On arrival at Goldstone

We have designated disabled car parking just to the right hand side of the front door. Entrance to the hotel is by way of two single steps for which we have mobile ramps available. We will have these in place if you let us know but they are quickly put in place by our reception staff as needed. We are happy to help with luggage to and from your car and to and from your bedroom.

Reception

Goldstone has wooden floors and carpet rugs etc. there is one step through the building which is an original feature but we have ramps. Check in is informal and you will be assisted as required for the completion of registration cards etc. Public Areas Our corridors are well lit – with a mix of carpet and oak floors.

Our reception rooms are similar and the doors are generally held open by hooks or magnetic catches. Lavatories Our disabled lavatory is situated by the front door and is on the same level as reception but up one step (with ramps available) from the dining room and orangery. Dining Room and Orangeries There is ample moveable seating with space for wheelchairs to navigate. Armchairs are available. There is background music in the bar area. Full waiter service for all drinks and meals. Accommodation Two rooms are located on the ground floor with one step within the building (Ramp available) and ramped to the bedrooms. Our bathrooms are reasonably large with no lip to the shower – They are not specifically adapted but a shower stool is available. The Rose Garden (Room 12) has a low double bed and Cheswardine (Room 14) has an ancient four poster bed. All other rooms are on the first floor but there isn’t a lift.

Garden

The garden is large with varied surfaces including gravel and grass and there is a slope. However, there are no steps to the terrace and it is ramped to the main garden where it is possible to go round the flower garden. The kitchen garden is more sloped but there are no steps. It is possible to arrange for our staff to assist in pushing wheelchairs but it would be helpful if this is arranged prior to your visit.

Additional Information

Guide dogs are welcome There are small fridges in all bedrooms Fire Directions and Alarms The fire alarm is a high pitched and continuous sounder. The fire drill for evacuation checks all rooms but if you have any reason that you may not hear this please inform us at check in so that we can check your room in case of a fire. We have tried to be as accurate as possible and have included as much detail as we can in the access statement. However, we welcome your feedback to continuously improve our information we provide.

If you require further assistance please call 01630 661 202 or email enquiries@goldstonehall.com